AI生产工具用户付费行为与态度研究
23岁女性,亚裔,< $30,000。 使用:ChatGPT, Claude, Gemini。 付费:$10-$10/月。 特征:考虑取消,价格敏感。 "Yeah. So I'm I use ChatGPT and Gemini. Kind of just like as you know, supplements to one another. I ..."
Participant: Maya
受访者: Maya
Gender: Woman
性别: 女性
Age: 23
年龄: 23岁
Location: Boston, Massachusetts, United States
所在地: 美国马萨诸塞州波士顿
Household Income: < $30,000
家庭收入: < $30,000
Level of Education: Undergraduate degree
教育程度: 本科学位
Ethnicity: Asian
种族: 亚裔
Children: No children
子女情况: 无子女
00:01-00:23 - Researcher: Hey there! I'm Trooly, and I'm really excited to chat with you today. This conversation will take about 30 minutes, and I'm here to learn from your experiences. Before we get started, could you please give me a brief self-introduction? I'd love to get to know you a bit better. For example, you could tell me your age, occupation, and hobbies — or anything else you think would help me understand you better. - 嘿,你好!我是 Trooly,很高兴今天能和你聊天。这次对话大约需要 30 分钟,我是来向你学习经验的。 在我们开始之前,你能简单介绍一下自己吗?我想多了解你一点。例如,你可以告诉我你的年龄、职业和爱好——或者任何你认为能帮我更好了解你的信息。
00:40-00:48 - Maya: Yeah. Of course. Uh, my name is Maya. I'm twenty three years old. I'm currently a medical student at Tufts University. I'm a first year medical student. I graduated from UConn with a bachelor's degree and majoring in molecular biology, cognitive science, and history. In terms of hobbies, I love to swim. Play tennis. And, yeah, that's that's a little bit about me. - 好的,没问题。呃,我叫 Maya。今年 23 岁。目前是塔夫茨大学(Tufts University)的一名医学生。我是医学一年级学生。我毕业于康涅狄格大学(UConn),获得了学士学位,主修分子生物学、认知科学和历史。至于爱好,我喜欢游泳、打网球。嗯,这就是关于我的一些情况。
00:50-01:03 - Researcher: Nice to meet you, Maya! That's quite an impressive combination of majors - molecular biology, cognitive science, AND history. I'm curious, what drew you to add history alongside the sciences? And congrats on starting medical school! How's that transition been for you so far? - 很高兴见到你,Maya!这专业组合真的很令人印象深刻——分子生物学、认知科学,还有历史。我很好奇,是什么吸引你在理科之外又增加了历史专业的? 还有,祝贺你开始医学院的生活!到目前为止,这种转变对你来说感觉如何?
01:31-01:42 - Maya: First and foremost, thank you. Um, in regards to history, because I was so, like, medicine heavy and and, like, sciences. Wanted to add something that was different, um, and not just facts. I wanted to add, like, the theory aspect of the world, which history kind of allowed. And I just love to read, so I kinda wanted to take a break from just looking at cells, DNA every day and I wanted to just have a major where I could read and write. And, um, in regards to, um, the transition, it's it's been great. Definitely a little bit you know, different from undergrad, but I love it. - 首先,谢谢你。嗯,关于历史,因为我之前的学习非常侧重医学和科学。我想增加一些不同的东西,嗯,不仅仅是事实。我想增加一些关于世界的理论层面,历史正好提供了这一点。而且我非常喜欢阅读,所以我有点想从每天只盯着细胞、DNA 的状态中解脱出来,我想要一个可以阅读和写作的专业。而且,嗯,关于转变,感觉很棒。当然和本科相比还是有些不同的,但我很喜欢。
01:43-02:08 - Researcher: That makes so much sense - having that creative, interpretive space alongside all the hard science. It sounds like you really value that balance. Now, let's dive into what I'd love to explore with you today. You're using AI tools as a medical student, and I'm really curious about how you decide which ones to pay for and which ones to just try out. But first - what kind of work or study routine are you in right now as a first-year medical student? Like, what does a typical week look like for you? - 这很有道理——在严谨的科学研究之外,拥有这样一个充满创意和解释性的空间。听起来你很看重这种平衡。 现在,让我们深入探讨一下我今天想和你交流的内容。作为一名医学生,你正在使用 AI 工具,我非常好奇你是如何决定哪些工具值得付费,哪些工具只是试用一下。 但首先——作为一名医学一年级学生,你目前的工作或学习流程是怎样的?比如,你典型的一周是怎么安排的?
02:35-02:42 - Maya: So a typical week is really just filled with lectures. So we'll have four lectures about an hour and thirty minutes a day. From eight thirty to four thirty. Um, and then typically every Wednesday, we'll go in for lab. For four hours, and we'll go into the clinic for four hours. So it's quite lecture heavy, the first and second year. So in regards to using AI, oftentimes, it's kind of just, like, incorporated with helping me study. But in terms of a typical week, it's quite lecture heavy and then coming back is just studying and memorizing material. - 典型的一周基本上排满了讲座。我们每天会有四场讲座,每场大约一个小时三十分钟。从早上八点半到下午四点半。嗯,然后通常每个周三,我们会去实验室做四小时实验,还会去诊所实习四小时。所以第一年和第二年的讲座任务非常重。关于使用 AI,通常它只是被整合进来辅助我学习。但就典型的一周而言,讲座非常多,回来后就是学习和记忆材料。
02:45-02:59 - Researcher: Got it - so you're basically in class all day and then studying at night. That's intense. When you say AI is incorporated with helping you study, what specific AI tools are you actually using right now? And which ones are you paying for versus just using the free versions? - 明白了——所以你基本上整天都在上课,晚上在学习。这强度很大。 当你说 AI 被整合进你的学习辅助中时,你现在具体在使用哪些 AI 工具?哪些是你付费使用的,哪些是只用免费版的?
03:41-03:55 - Maya: Yeah. So I'm I use ChatGPT and Gemini. Kind of just like as you know, supplements to one another. I definitely prioritize and pay for ChatGPT. Why? Because what I like to do is I'll typically upload presentations and ask ChatGPT to make me multiple choice questions just given the data. And I really think that's great help for me because it helps me not only retain information that's given slides presentations from my professors, but it also kind of gives me a glimpse of how that could look into like, turn into multiple choice questions. Come exam day because all of our exams are multiple choice. And with Gemini, I use the same thing. It's just sometimes I kinda like to have, like, two separate platforms just if there is a little bit of discrepancy in the first one. Kinda like to supplement it with another one to kind of, like, summarize certain research articles, or summarize lectures so I could kinda get a glimpse before I dive right in. - 是的。我使用 ChatGPT 和 Gemini。某种程度上把它们当作彼此的补充。我肯定会优先考虑并为 ChatGPT 付费。为什么呢?因为我喜欢做的是,我通常会上传演示文稿(PPT),让 ChatGPT 根据这些数据为我出一些多项选择题。我真的认为这对我有很大帮助,因为它不仅帮我记忆教授课件上的信息,还能让我预览这些内容在考试当天可能会如何变成选择题,因为我们所有的考试都是选择题。至于 Gemini,我也是用它做同样的事。只是有时我喜欢有两个不同的平台,万一第一个平台出现了一点偏差,我可以用另一个来补充,比如总结某些研究文章或总结讲座,这样在我深入研究之前能有个大致的了解。
03:56-04:06 - Researcher: So you're paying for ChatGPT but using Gemini for free as a backup. Smart approach. When you say you pay for ChatGPT - which plan are you on exactly, and how much does that cost you per month? - 所以你为 ChatGPT 付费,但把免费版的 Gemini 当作备份。很聪明的做法。 当你说你为 ChatGPT 付费时——你具体用的是哪个计划,每个月要花多少钱?
04:09-04:18 - Maya: I don't remember how much. I think it's about, like, twenty or thirty dollars a month. Could be twenty, but it's, like, the pro or plus version. So it's, like, unlimited uploads. - 我不记得具体数字了。我想大概是每个月 20 或 30 美元。可能是 20 美元,就是 Pro 或 Plus 版本。它可以无限量上传。
04:20-04:31 - Researcher: Okay, so around $20-30 a month for the Plus version. I'm curious - before you started paying for ChatGPT, did you try the free version first? What made you decide to actually pull out your credit card and upgrade? - 好的,Plus 版本每月大约 20-30 美元。 我很好奇——在你开始为 ChatGPT 付费之前,你是否先尝试了免费版?是什么让你决定掏出信用卡升级的?
04:32-04:55 - Maya: Yeah. So I was on the free version. The reason I decided to kinda upgrade was ChatGPT for the free version had a limit of how much you could upload. Then it was like, you can't really use it for another twenty four hours, and I felt like that wasn't beneficial. And I have so many presentations and, like, uploads I wanted to do, so I thought it'd be beneficial. And, honestly, I I think it really did help in the end. So I'm glad I did purchase an upgrade. - 是的,我用过免费版。决定升级的原因是免费版的 ChatGPT 对上传量有限制。然后它会提示你 24 小时内不能再用了,我觉得这很不方便。我有太多的演示文稿和文件想要上传,所以我认为升级会很有帮助。诚实地说,我认为它最终确实帮到了我。所以我很高兴我购买了升级。
04:57-05:13 - Researcher: That hitting the limit must have been frustrating, especially when you're in the middle of studying and suddenly can't upload more slides. How quickly did you hit that free limit? Like, was it your first day trying to use it for studying, or did the free version work for a while before you ran into that wall? - 碰到限制一定很令人沮丧,尤其是当你正处于学习状态中,却突然不能上传更多课件时。 你多快会触及那个免费限制?比如,是你第一天尝试用它学习就碰到了,还是免费版在失效前支撑了一段时间?
05:15-05:32 - Maya: It was honestly, like, the same day. I've I've I think I was just uploading so much and, like, one go that it was just like, yeah, you have to wait. So it really wasn't like a couple days. It was more so, like, I tried to upload, like, ten, twenty things, and it was, like, no. Like, you only get five or so that are free, and then you have to wait. It wasn't really beneficial to me. - 说实话,就在同一天。我想我当时一次性上传了太多东西,它就提示说“对,你必须等待”。所以真的不是用了好几天才发现。更像是,我尝试上传 10 到 20 个文件,它就说“不行。你只有大约 5 个左右的免费配额,然后就得等”。这对我的学习没多大好处。
05:36-05:51 - Researcher: So you basically needed it to work right then for your study workflow, and the free version couldn't keep up. Makes total sense. Now I'm curious about the bigger picture - in the past three months, how many different AI products have you actually paid for? Is it just ChatGPT, or are there others too? - 所以你基本上需要它立刻能适应你的学习工作流,而免费版跟不上。完全理解。 现在我对大背景比较好奇——在过去的三个月里,你实际付费购买了多少种不同的 AI 产品?只有 ChatGPT,还是还有其他的?
05:52-06:05 - Maya: No. It's just ChatGPT. I've definitely, like, explored Gemini. Even a little bit of Claude, but I think I've just stuck and been loyal to ChatGPT. It's been working great. So kind of like, if it's not broke, why fix it type of situation. - 不,只有 ChatGPT。我肯定探索过 Gemini,甚至还有一点 Claude,但我认为我一直坚持并忠于 ChatGPT。它一直运行得很好。所以有点像“如果东西没坏,干嘛要修它”那种情况。
06:07-06:16 - Researcher: Fair enough - stick with what works. And with ChatGPT, is this your first time paying for it, or have you already renewed a few times? Like, how many months have you been a paying subscriber now? - 很有道理——坚持使用有效的工具。 关于 ChatGPT,这是你第一次付钱吗?还是说你已经续费好几次了?比如,你现在作为付费会员已经有多少个月了?
06:23-06:53 - Maya: So yeah. No. I've I've been paying for I think it's been, like, two, two and a half months. Uh, it's the first time I'm paying for it. I did have the subscription before, I think ChatGPT was doing, like, a six months for free for students. So I did have it last year from, like, January or December to June. Sometime around that. It was either six months or three months that was free for students. It might be three months. But I definitely used it then, and I remembered using it then. And being being like, oh, this is super beneficial to me then. I kinda wanna purchase it now. - 是的。我已经付了……我想大概两个月或两个半月了。这是我第一次自己付钱。我以前有过订阅,我想当时 ChatGPT 针对学生提供六个月的免费试用。所以去年大概从 1 月或 12 月一直到 6 月我都在用。那段时间的具体长度我忘了,不是六个月就是三个月。那时我确实用过,我记得当时就觉得“噢,这对我的帮助超级大”。现在我决定自己买。
06:56-07:06 - Researcher: Oh interesting - so you had a student trial period last year, found it super helpful, but then what happened after that trial ended? Did you stop using it for a while, or did you immediately start paying? - 哦,很有意思——所以去年你有一个学生试用期,发现它非常有帮助,但那个试用期结束后发生了什么?你是停止使用了一段时间,还是立即开始付费?
07:06-07:27 - Maya: So after that trial ended, I actually graduated from undergrad. So I didn't really need to use it because I wasn't studying. I was on summer break. Um, but after I started again, I was kinda like, oh, it'd actually be kinda nice to have ChatGPT, you know, create some multiple choice questions for me and help me study and whatnot. So I think after, like, kinda giving it some wiggle room a couple months, I was, okay. I kinda wanna start doing that again. - 试用期结束后,我其实本科毕业了。所以我并没有真正需要用到它,因为我没在学习。我当时在过暑假。嗯,但我重新开始学业后,我就想,噢,如果能让 ChatGPT 帮我出点多项选择题,辅助我学习之类的,其实挺不错的。所以我想,在给了自己几个月的缓冲期之后,我就决定,好吧,我想重新开始用它。
07:29-07:46 - Researcher: Got it - so there was a gap where you weren't in school and didn't need it. Then when medical school started, you remembered how useful it was and decided to pay. You mentioned it's a monthly subscription. Have you ever considered switching to an annual plan, or do you prefer paying month-to-month? What's your thinking there? - 明白了——所以中间有一段空白期,你不在学校也不需要它。然后当医学院开学后,你记起了它的用处并决定付费。 你提到这是一项按月订阅的服务。你有没有考虑过转为年度计划,还是你更喜欢按月支付?你是怎么考虑的?
07:46-08:06 - Maya: I think month to month right now because there are certain months that I'm not studying because of, like, summer break, or there are certain months that I'm doing other things and not lectures, and there are certain months where maybe I'm just super heavy lab or clinic or hospital. So, um, I kinda like to be paying month to month, so I know maybe there's certain months I won't really need it. So I'm not really paying that month. - 我觉得现在按月付好,因为某些月份因为暑假我不需要学习,或者某些月份我在做其他事情,没在听课,或者某些月份我主要待在实验室、诊所或医院。所以,嗯,我比较喜欢按月支付,这样我知道如果某些月份不需要它,我就不用付那个月的钱。
08:08-08:23 - Researcher: That's smart - you want the flexibility to cancel when you're not in heavy study mode. So right now, ChatGPT is the only AI tool you're paying for at about $20-30 a month. In a typical week during this lecture-heavy period, how many times are you actually opening up ChatGPT or Gemini to use them? - 很聪明——你希望保有在非高强度学习模式下取消订阅的灵活性。 那么目前,ChatGPT 是你唯一付费的 AI 工具,每月大约 20-30 美元。在像现在这种讲座繁重的典型一周里,你实际会打开 ChatGPT 或 Gemini 多少次?
08:36-08:54 - Maya: I wanna say, like, probably once a day at least. And it's definitely more so, like, towards exam week. So we have exams every two weeks. Um, and during that one exam week, kind of the couple days leading up, I think I'll be using it quite a bit to kind of the time where I'm generating my multiple choice questions, uploading presentations, asking for summaries, and having ChatGPT do all of that. So, like, that second week, that exam week is ChatGPT heavy. - 我想说,大概每天至少一次。而且在考试周肯定会更多。我们每两周就有一次考试。嗯,在考试周,也就是考前的那几天,我想我会用得非常频繁,那时候我会生成选择题、上传演示文稿、要求总结。所以,在那第二周,也就是考试周,我会重度使用 ChatGPT。
08:56-09:16 - Researcher: So it's once a day normally, but then it spikes hard during exam week - which happens every two weeks. That's a pretty intense exam schedule. When you say you're using it "quite a bit" during exam week, can you give me a sense of what that actually looks like? Like, are we talking multiple times throughout the day, or are you sitting down for one long session and doing all your uploads at once? - 所以平时是每天一次,但考试周会激增——而且每两周就要考一次。这考试安排相当密集。 当你说考试周用得“非常频繁”时,能让我具体感知一下是怎么样的吗?比如,是全天多次使用,还是你会坐下来进行一次超长的操作,一次性完成所有上传?
09:17-09:40 - Maya: A great question. I wanna say it's the latter. I think it is just kind of all at once. I'll do a couple things here and there just to maybe ask questions, clarifications. But the bulk of it will be done kind of just in one go. I'll be like, okay. You know what? I'm gonna sit down. I'm gonna create my tasks. I'm kind of, like, uploading everything, creating these tasks, kind of looking over, seeing if it needs editing. So I'll kinda just do that all in one big chunk. - 问得好。我想说是后者。我想就是那种一次性处理。我可能会在这里或那里做几件事,也许是提问或寻求澄清。但大部分工作都是一气呵成的。我会想,好吧,我知道了,我要坐下来开始分配任务。我会上传所有内容,创建这些任务,检查一下,看看是否需要修改。所以我会把这些全部集中在一大块时间里完成。
09:42-10:00 - Researcher: So you batch it - one big focused session where you're uploading everything, generating questions, reviewing them. That makes sense for efficiency. Walk me through what happened that first time you decided to pay. Like, you're back in medical school, you remember ChatGPT was helpful did you start with the free version again first, or did you go straight to paying? - 所以你是批量处理——一次专注的长时操作,上传所有内容,生成问题并查看。从效率角度来看这很合理。 带我回顾一下你第一次决定付费时的情况。比如,你回到了医学院,记得 ChatGPT 很好用,你是先从免费版重新开始的,还是直接就开始付费了?
10:04-10:52 - Maya: I'm sorry. I'm just reading this for a second. When I decided to when I decided to pay, like, you're back in medical school. Do you remember was helpful. Did you start with free version again? Oh, yeah. Yeah. Yeah. I'm sorry. I didn't read. Yeah. So I did start with free version. Um, again, I didn't really think my first when I started medical school, was still trying to figure out how should I study, because it is super different from undergrad. So I was kind of like, all over the place. I was like, maybe I could just read it. But I think it was kind of I think it I started in August. It was I believe, October or so when I realized, okay. I could be more efficient. I'm doing great, but I could be even better. And, I think I was like, you know what? I remember how in undergrad I used to do this. Let me see if that works. And boom. It worked, and I kinda just stuck with it since. But that was kind of the whole thing. I kinda just wanted to do a little trial and error. - 抱歉,我再读一遍这个。当我决定付费……回到医学院……记得它有用。我是否又先用了免费版?哦,是的,是的。抱歉,我刚才没仔细看。是的,我确实先用了免费版。嗯,再次强调,在我刚开始读医学院之初,我还没想好该怎么学习,因为它和本科非常不同。所以我当时有点乱。我想着,也许我可以只读书就行。但我认为……我记得我是 8 月份开学的。大概到 10 月份左右我意识到,好吧,我可以更有效率。我虽然做得不错,但我可以做得更好。我想,你知道吗?我记得本科时我是怎么做的。让我看看那套方法行不行。结果,成功了,从那以后我就坚持下来了。但整个过程就是这样,我只是想通过一点试错来确定。
10:54-11:14 - Researcher: So you gave yourself about two months to figure out your study approach in medical school before committing to paying for ChatGPT. That's pretty deliberate. You mentioned you're paying month-to-month because you like the flexibility. But if you could design the perfect payment model for how you actually use AI - not what's available now, but what would be ideal for you - what would that look like? - 所以在承诺为 ChatGPT 付费之前,你大概花了两个月时间来摸索医学院的学习方法。这非常深思熟虑。 你提到你是按月付费,因为你喜欢灵活性。但如果你可以为自己实际使用 AI 的方式设计一个完美的付费模型——不是指现在的模式,而是你理想中的模式——那会是什么样的?
11:17-11:50 - Maya: Just wanna read the question again if I could design the perfect payment model. I kind of oh, that's a great question. I'm not sure. I do like this month to month thing. And if, you know, it could if it could, you know, somehow match up to my, like, exact, like, exam week, that'd be perfect. Like, that obviously be ideal for me. Like, I have an exam like, from this period all the way up into this period. Like, if I could just have it, like, be just tailored to that portion, like, whatever if that's, like, five months and twenty days, that'd be perfect. Like, this is my period. This is all I needed it for. - 我想再读一遍这个问题,设计一个完美的付费模型。我其实……噢,这真是个好问题。我不确定。我确实喜欢这种按月付的方式。如果它能以某种方式正好匹配我的,比如考试周,那就太完美了。那显然对我来说是最理想的。比如,我有考试,是从这个阶段一直持续到那个阶段。如果我能让它专门针对那一时段定制,比如那段时间是五个月零二十天,那就太完美了。这就是我的活跃期。这就是我需要它的全部时段。
11:56-12:17 - Researcher: Oh, that's really interesting - so like a pay-per-period model where you could turn it on just for the specific weeks you need it, rather than paying for a whole month when you might only heavily use it for one week out of every two. If something like that existed, what would feel like a fair price to you? Like, if you're paying $20-30 for a full month now, what would you expect to pay for just those exam-prep weeks? - 哦,这很有意思——就像一个“按时段付费”的模型,你只在特定需要的几周开启它,而不是在每两周只重度使用一周的情况下还要付一整月的钱。 如果这种模式存在,你觉得多少钱是公平的?比如,你现在全月付 20-30 美元,你觉得只付那些备考周的话,预期会付多少?
12:21-12:32 - Maya: If it's I mean, if it's, like, a weekly thing, I would maybe do, like, five five dollars a week. I feel like that'd be kinda fair given how if there's four weeks in a month, it's twenty dollars. It's kinda what I'm paying right now, roughly So I think five dollars a week seems pretty fair. - 如果它是按周计费的话,我可能会出每周 5 美元。我觉得考虑到一个月有四周,那就是 20 美元,这差不多就是我现在的花费。所以我觉得每周 5 美元看起来挺公平的。
12:35-12:51 - Researcher: That math tracks perfectly - you'd basically pay the same total if you used it every week, but you'd save money in lighter weeks. Right now with your every-two-weeks exam schedule, if that $5week model existed, how much do you think you'd actually end up spending per month compared to the $20-30 you're paying now? - 这账算得很清楚——如果你每周都用,总额是一样的;但在轻松的周次里你能省下钱。 以你现在每两周一次考试的节奏,如果这种 5 美元/周的模型存在,比起现在付的 20-30 美元,你觉得你最终每个月大概会花多少钱?
12:53-13:08 - Maya: I'd probably only spend, like, ten dollars because, again, if I have two exams a month, I'm really only using ChatGPT Pro or Plus for those two weeks in the month. Those other two weeks I'm not really using the pro or plus model, so it would only be ten dollars. - 我可能只需花 10 美元左右。因为,再次强调,如果我一个月有两次考试,我其实只在那两周需要 ChatGPT Pro 或 Plus。剩下的两周我并不怎么使用 Pro 或 Plus 模型,所以只需 10 美元。
13:11-13:24 - Researcher: So you'd cut your costs in half basically - that's a pretty significant difference over time. Let me ask you this - from the very first time you tried ChatGPT for free to when you actually decided to subscribe and pay, roughly how much time passed? Was it days, weeks, months? - 所以你基本上能把成本降低一半——长此以往,这确实是一个显著的差异。 让我问你这个——从你第一次尝试免费版 ChatGPT,到你真正决定订阅并付费,大约过了多久?是几天、几周还是几个月?
13:27-13:49 - Maya: I wanna say it was months from when I was using it for free. I didn't realize that the the paid version had all these benefits. I found out from external sources like friends, my family members. I kind of saw what their pro version looked like, and I liked it. So I think after a few months, I was like, oh, this is something I would actually invest in. - 我想说,从我开始用免费版起,过了好几个月才付费。我之前没意识到付费版有这么多好处。我是从外部渠道知道的,比如朋友、家人。我看到了他们的 Pro 版本是什么样的,我很喜欢。所以我想在用了几个月后,我决定,噢,这是我真正愿意投资的东西。
13:51-14:05 - Researcher: So you were using the free version for months without even realizing what the paid version could do, until friends and family showed you. That's fascinating. What specifically did they show you that made you think "oh, I need that"? Was it the unlimited uploads, or something else? - 所以你在不了解付费版功能的情况下用了几个月免费版,直到朋友和家人向你展示。这很有趣。 具体是什么功能让你觉得“噢,我需要那个”?是无限上传,还是别的什么?
14:05-14:13 - Maya: Yeah. I think it was really just the unlimited uploads, the unlimited kind of chats, and just that solely unlimited feature of it. - 是的,我认为主要就是无限上传、无限制聊天,就是那种“无限制”的特性。
14:15-14:42 - Researcher: The unlimited aspect was the killer feature for you. Let me ask you this - overall, how would you describe your attitude toward paying for AI products? I'll give you some options: 1) AI is a necessity for your lifework, and you're willing to keep paying 2) You find it very valuable - if it's useful, you're happy to pay 3) Paying is acceptable, but you're pretty cautious about it 4) You're reluctant to pay unless absolutely necessary or it's very cheap 5) You wouldn't consider paying for AI products at all Which one fits you best? - “无限制”这个属性对你来说是核心杀手锏。 让我问你——总的来说,你会如何描述你对为 AI 产品付费的态度?我给你一些选项: 1) AI 是我生活/工作的必需品,我愿意持续付费 2) 我发现它非常有价值——只要有用,我很乐意付钱 3) 付费是可以接受的,但我对此相当谨慎 4) 除非绝对必要或者非常便宜,否则我不愿意付钱 5) 我根本不会考虑为 AI 产品付费 哪一个最适合你?
14:42-15:08 - Maya: I would definitely say number two where I find it pretty valuable. And if it's useful, I'm happy to pay. Obviously, I know AI has its caveats. It's not entirely meant to be accurate. And I think every user should be aware of that. It's not meant to be accurate. It's more as a supplement, not as an answer. And that's how I use AI. And if it's going to push me, you know, to the top, if it's gonna make my life easier, be more efficient, I would be happy to pay. - 我肯定会选第 2 项,我发现它非常有价值。只要有用,我很乐意付钱。显然,我知道 AI 有其局限性。它并不完全是为了准确性而存在的。我认为每个用户都应该意识到这一点。它更多是作为一种补充,而不是作为答案。这就是我使用 AI 的方式。如果它能推动我进步,让我生活更轻松、效率更高,我愿意为此付费。
15:10-15:25 - Researcher: That's a really mature perspective - you see it as a supplement, not the answer. I like that distinction. You mentioned AI has its caveats and isn't entirely accurate. Have you ever had a moment where ChatGPT gave you wrong information or bad study questions? How did that affect your trust in it? - 这是一个非常成熟的观点——你把它看作补充,而不是答案。我喜欢这个区分。 你提到 AI 有其局限性,并不完全准确。你有没有遇到过 ChatGPT 给你错误信息或糟糕的题目?这如何影响了你对它的信任?
15:49-16:19 - Maya: Uh, I mean, yeah. For sure. Um, in the past, when I've asked certain questions, and when I've, I guess, you know, kinda gone over multiple choice questions where it gives me an answer and I'm kinda like, I don't know how I think that's correct. And, you know, I would go back, reference lectures, ask friends, and we'd all choose a different answer, ask professors. You know, when AI would get it wrong, you know, it's it's not meant to be entirely correct, and I think that's pretty common knowledge. Like, AI is not meant to be a hundred percent accurate, and that's fine. You know, you just have to be sure that you're not one hundred percent reliant on it, um, as long as you're kinda going through and checking it yourself, I think that's fine. And in terms of trust, I feel like I never really went in thinking AI is a hundred percent correct. It was always like, it's it's something that will ease your, you know, situation, make it more efficient. It's not gonna deliver your answers. So - 呃,当然有过。肯定有。在过去,当我问某些问题时,我想我是在……检查它给我的多项选择题,当它给出一个答案时,我心想“我觉得这不可能对”。然后我会回去查阅讲座资料,问朋友,结果我们选的都是另一个答案,或者去问教授。你知道,当 AI 犯错时,它毕竟不是为了做到百分之百正确,我认为这是常识。AI 本就不可能做到百分百准确,这没关系。只要确保你不是百分之百依赖它就行,只要你一直在自己去核实和检查,我认为就没问题。就信任而言,我从未预设过 AI 是百分之百正确的。我的想法一直是:它能缓解你的处境,提高效率。它不是来直接递给你答案的。所以……
16:22-17:08 - Researcher: So you went in with realistic expectations from the start, which probably helped. You're using it to generate practice questions and summaries, but then you're double-checking against lectures and asking professors when something seems off. I'm curious - thinking about all the different things AI can do, which capabilities are you most willing to actually pay for? Let me give you a list, and tell me your top three in order of priority: - Content creation (writing, rewriting, translation) - Information organizing and summarizing (long documents, meeting notes) - Learning and knowledge assistance (explaining concepts, study paths, Q&A) - Work efficiency (automation, templates) - Data analysis and insights - Creativity and inspiration - Decision support (comparing options, risk analysis) - Programmingtech support - Personal assistant features (planning, reminders, task management) What are your top three? - 所以你从一开始就有现实的预期,这可能很有帮助。你会用它来生成练习题和总结,但接着你会对照讲座资料进行双重核实,发觉不对劲时还会请教教授。 我很想知道——考虑到 AI 能做的所有不同事情,你最愿意为哪些功能付费?我给你一个列表,请告诉我优先级最高的前三项: - 内容创作(写作、改写、翻译) - 信息整理与总结(长文档、会议记录) - 学习与知识辅助(概念解释、学习路径、问答) - 工作效率(自动化、模板) - 数据分析与见解 - 创意与灵感 - 决策支持(选项对比、风险分析) - 编程/技术支持 - 个人助理功能(计划、提醒、任务管理) 你的前三名是什么?
17:08-17:22 - Maya: Okay. Just kinda looking through this, I would say my first one would be work efficiency. My second one would definitely be information organizing and summarizing, like long documents and whatnot. And my third one would be just one minute. I think it'd be learning and knowledge assistant. I think that would be kinda my order. - 好的。看了一下这些选项,我的第一项会是“工作效率”。第二项肯定是“信息整理与总结”,比如长文档之类的。第三项……请稍等,我认为是“学习与知识辅助”。我想这就是我的排序。
17:24-17:35 - Researcher: Work efficiency first, then information organizing and summarizing, then learning and knowledge assistance. Why is work efficiency the top priority for you? What does that look like in your day-to-day as a medical student? - 工作效率第一,然后是信息整理与总结,最后是学习与知识辅助。 为什么工作效率对你来说是首选?在医学生的日常生活中,这意味着什么?
17:52-17:59 - Maya: Again, for me, like, time is up. I don't have all the time in the world. So if I can shave off ten minutes off something, it really does save me a lot because sometimes I'll be, you know, in lecture, I'll have to study, or I'll have to be needed in the clinic, and then I also have to do extra things on the side, like research. Um, so time is really limited for me. If anything is efficient, I think that just benefits me throughout the day. - 再次强调,对我来说时间紧迫。我没有全世界的时间可以挥霍。如果我能从某件事中省下 10 分钟,那真的对我意义重大。因为有时我要上课、要学习,或者 clinic(临床)那边需要我,而且我还有其他业余的事情要做,比如研究。嗯,所以我的时间非常有限。如果任何东西能提高效率,我认为那在整天中都会让我获益。
18:01-18:17 - Researcher: Time is your most precious resource - makes total sense. Every 10 minutes saved adds up when you're juggling lectures, clinic, studying, and research. And the information organizing and summarizing being second - is that because you're dealing with tons of lecture slides and research articles that you need to process quickly? - 时间是你最珍贵的资源——完全理解。当你需要兼顾讲座、门诊、学习和研究时,每省下的 10 分钟积累起来都很可观。 关于排在第二位的“信息整理与总结”——是因为你需要处理大量的讲座课件和研究文章,并需要快速消化它们吗?
18:20-18:45 - Maya: Yeah. I think it is solely, like, the sheer amount of material that we're expected to learn. Expected to read and memorize and just fully process. Because it's so much. And so many hours in a day and so many other things to do. It's so much easier to kinda just have a source summarize it for you real quick. That way you understand it. And kind of give you a couple of materials so that you could kinda pick it up fast. But, yeah, it is solely the sheer volume. - 是的。我认为单纯是因为我们需要学习的内容量太惊人了。我们需要阅读、记忆并完全消化这些材料。内容太多了。一天就那么几个小时,还有那么多其他事要做。找个来源为你快速总结一下,能让你更轻松。这样你就能理解它。它能提供一些材料让你能快速上手。是的,完全是因为内容量太大了。
18:47-19:02 - Researcher: The sheer volume is overwhelming, so having something condense it helps you get through it all. When you decided to pay for ChatGPT specifically, where did you first hear about it or learn about it as a tool? Was it social media, friends recommending it, searching online, or somewhere else? - 内容量太庞大了,所以找工具压缩内容能帮你度过难关。 当你决定专门为 ChatGPT 付费时,你是最早在哪里听说或了解到这个工具的?是社交媒体、朋友推荐、网上搜索,还是其他地方?
19:12-19:13 - Maya: It was definitely friends and also my brother. Um, they all used it. Before I did, and I kinda wanted to explore it a little bit on my end. And I really liked it. - 肯定是朋友,还有我哥哥。嗯,他们都比我先用,我想在自己这边也探索一下。我很喜欢它。
19:15-19:49 - Researcher: So friends and your brother were already using it and that got you curious. When you finally made the decision to actually pay for ChatGPT Plus, what was the main reason that pushed you over the edge? Let me give you some options: 1) To unlock features or usage limits that were restricted 2) To unlock stronger models or advanced capabilities 3) You hit a specific need or limitation while using it 4) It was essential for work or studying 5) To make money or get direct financial returns 6) You just thought the product was good and wanted to support it long-term 7) Because of a discount, deal, or trial ending 8) Curiosity or wanting to try something new Which one fits best? - 所以朋友和你哥哥已经在用了,这激起了你的好奇心。 当你最终决定实际支付 ChatGPT Plus 费用时,推动你做出决定的主要原因是什么?我给你一些选项: 1) 为了解锁受限的功能或使用限额 2) 为了解锁更强大的模型或高级能力 3) 你在使用过程中遇到了特定的需求或局限 4) 它对工作或学习至关重要 5) 为了赚钱或获得直接的财务回报 6) 你单纯觉得产品很好,想长期支持 7) 因为折扣、活动或试用结束 8) 出于好奇心或想尝试新事物 哪一个最贴切?
19:53-20:02 - Maya: Definitely gonna say number one, to unlock you know, certain features and the usage limits that were restricted. I think that was kind of the deciding factor for me. - 我肯定选第 1 项,解锁某些功能和受限的使用额度。我认为这对我来说是决定性因素。
20:04-20:16 - Researcher: Number one - unlocking those restricted features and usage limits. When you hit that wall on the free version and realized you needed to pay, did you hesitate at all? Or was it pretty much an instant "okay, I need this" decision? - 第 1 项——解锁那些受限的功能和额度。 当你碰壁(免费版限额)并意识到需要付费时,你有过犹豫吗?还是说基本上瞬间就决定了:“好吧,我需要这个”?
20:17-20:29 - Maya: I mean, there was some hesitation, but I kinda just was pretty set on. I think at the end of the day, this will help me. I'm thinking of that end goal. And I'd kinda just crossed over that hesitation immediately. - 我是说,有过一些犹豫。但我还是挺坚定的。我认为归根结底这会帮到我。我考虑的是最终目标。我几乎立刻就克服了那种犹豫。
20:32-20:42 - Researcher: So there was a moment of hesitation, but you quickly pushed past it because you were focused on the end goal - doing well in medical school. What was the hesitation about? Was it the money itself, or something else? - 所以曾有过片刻的犹豫,但你很快就克服了,因为你专注于最终目标——在医学院取得好成绩。 当时的犹豫是关于什么的?是钱本身吗,还是别的什么?
20:43-21:01 - Maya: Yeah. It was money for sure. I was I was like, can I justify paying this much money per month? Is it worth it? Do I see myself using it all the time? Um, at the end of the day, I'm glad I made that decision because, yeah, I do find it quite efficient in the money I'm paying. I'm really getting the most out of the resource I'm paying it for. - 是的,肯定是钱的问题。我想的是,我能证明每月付这么多钱是合理的吗?它值得吗?我能预见到自己一直使用它吗?嗯,到了最后,我很庆幸做了那个决定,因为,是的,我发现我付出的钱对应了很高的效率。我真的从我付费的资源中获得了最大价值。
21:03-21:18 - Researcher: You were questioning whether you'd actually use it enough to justify the cost - but now you feel like you're definitely getting your money's worth. Let me ask you this: overall, what's the maximum amount you'd be willing to pay per month for AI products in general? Like, what's your upper limit? - 你曾质疑自己是否能用得足够多来抵消成本——但现在你觉得确实物有所值。 让我问你:总的来说,你通常愿意为 AI 产品每月支付的最高金额是多少?比如,你的上限是多少?
21:22-21:25 - Maya: Thirty dollars max. And I feel like thirty dollars is also pushing it. I feel like good numbers anywhere from, like, fifteen to, like, twenty. - 最多 30 美元。我觉得 30 美元已经是极限了。我觉得比较理想的价位在 15 到 20 美元之间。
21:27-21:38 - Researcher: So $30 is the absolute ceiling, but $15-20 feels more comfortable to you. What's that based on? Is it a percentage of your income as a student, or are you comparing it to other subscriptions you have like Spotify or Netflix? - 30 美元是绝对天花板,但 15-20 美元让你觉得更舒服。 这个标准是基于什么的?是作为学生的收入比例,还是你会把它和你拥有的其他订阅服务(如 Spotify 或 Netflix)进行对比?
21:41-21:53 - Maya: Yeah. I'm definitely, like, as a student, not much of an income. So if, like, fifteen to twenty dollars over the next twelve months is quite comfortable. And also with other subscriptions, that does tend to add up. So yes. - 是的,作为学生确实没多少收入。所以我认为未来 12 个月里,每月 15 到 20 美元是比较舒服的价格。而且再加上其他的订阅,加起来确实挺多的。所以,是的。
21:55-22:07 - Researcher: Right - as a student your income is limited, and when you add up all your subscriptions, it gets expensive fast. What other subscriptions are you paying for right now besides ChatGPT? And how does that $20-30 for ChatGPT compare to those? - 没错——作为学生你的收入有限,而且当你把所有的订阅费加在一起时,开销会增加得很快。 除了 ChatGPT,你现在还在付费使用哪些其他订阅?ChatGPT 的那 20-30 美元比起其他的订阅费感觉如何?
22:10-22:29 - Maya: Well, I'm paying for Spotify. Also paying for Hulu Netflix, and Amazon Prime. And all of them are kind of within, like, the seven dollar, eight dollar range. So it's nothing compared to, like, twenty dollars. - 嗯,我在付 Spotify 的钱。还付了 Hulu、Netflix 和 Amazon Prime。它们都在 7 美元、8 美元的范围内。所以这和 20 美元之类的比起来根本不算什么。
22:32-22:48 - Researcher: So ChatGPT at $20-30 is actually your most expensive subscription - way more than Spotify, Hulu, Netflix, or Prime which are all around $7-8 each. That's interesting that you're willing to pay 3-4 times more for ChatGPT than your entertainment subscriptions. What makes you okay with that price difference? - 所以 20 到 30 美元的 ChatGPT 实际上是你最昂贵的订阅——比 Spotify、Hulu、Netflix 或 Prime 都要贵得多,后者都在 7 到 8 美元左右。 很有趣的是,你愿意为 ChatGPT 支付比娱乐订阅高出 3 到 4 倍的价格。是什么让你能接受这种价格差异?
22:49-23:06 - Maya: I think I do prioritize my career efficiency. So if I'm paying twenty, thirty more, I'm getting absolutely stellar resources and doing well. That really that cost justifies it as opposed to something like entertainment. That's really just for my own use. It's not really benefiting me to some extent. - 我认为我确实会优先考虑我的职业效率。所以如果我多付 20、30 美元,我能得到绝对顶尖的资源并表现出色。与娱乐之类的东西相比,这笔成本确实是合理的。娱乐真的只是为了我个人的消遣,在某种程度上并不能真正让我受益。
23:08-23:25 - Researcher: Career and efficiency trump entertainment for you - ChatGPT is an investment in your future, whereas Netflix is just leisure. Let me ask about the flip side: if ChatGPT raised its price, how much would it have to go up before you'd seriously consider canceling? Like, would you still pay if it went to $35? $40? Where's your breaking point? - 对你来说,职业和效率胜过娱乐——ChatGPT 是对你未来的一项投资,而 Netflix 只是消遣。 让我问一下反面的情况:如果 ChatGPT 涨价,涨到多少你会认真考虑取消?比如,涨到 35 美元你还会付吗?40 美元呢?你的底线在哪里?
23:36-23:39 - Maya: I think, like, thirty five. Like, forty would just be no. That's too much. Even thirty five is quite steep. Like, thirty is already pushing it. So I think, honestly, anything above thirty is too much. - 我觉得,大概是 35 美元吧。如果是 40 美元就不行了。那太贵了。甚至 35 美元都相当高。30 美元其实已经很吃力了。所以我觉得,说实话,任何超过 30 美元的价格都太高了。
23:42-24:03 - Researcher: So $35 is where you'd really start questioning it, and $40 is a definite no. That makes sense given you said $30 is already your max. Last question on pricing: imagine a brand new AI tool launches tomorrow that's perfect for you as a medical student - it does everything you need, exactly how you want it. What's the most you'd pay per month for that ideal tool? Is it still $30, or would you go higher for something truly perfect? - 所以 35 美元是你真正开始产生质疑的地方,而 40 美元则是明确的拒绝。考虑到你说的 30 美元已经是你的极限,这很有道理。 关于定价的最后一个问题:想象明天推出了一款全新的 AI 工具,它对你作为一名医学生来说是完美的——它能做你需要的一切,完全符合你的要求。对那款理想的工具,你每月最高愿意支付多少钱?还是 30 美元,还是会为了真正完美的东西提高预算?
24:07-24:14 - Maya: I go maybe, like, thirty five or five dollars higher, like, thirty five. But, again, if it's forty, it's still too high for me. - 我可能会提高一点,比如 35 美元,多出 5 美元,也就是 35 美元。但是,再次强调,如果是 40 美元,对我来说还是太高了。
24:16-24:31 - Researcher: Interesting - so even for a perfect tool, you'd stretch to $35 max, but $40 is still a hard line you won't cross. Why is $40 that hard boundary? Is there something specific about that number, or is it just where it starts feeling like too much relative to everything else you're paying for? - 有意思——所以即使是完美的工具,你最高也只会伸缩到 35 美元,而 40 美元仍然是你不会逾越的一道硬性底线。 为什么 40 美元是那个刚性边界?这个数字有什么特殊的意义,还是说相对于你支付的其他费用,这个价格让你感觉到过高了?
24:32-24:45 - Maya: It is. I feel like thirty, you kinda get away, but once it starts forty and forty times twelve, that really adds up. Um, it's quite expensive. And, again, I don't really have that income right now as a student. So any little subscription does truly feel like a lot. - 是的。我觉得 30 美元还算能应付过去,但一旦开始到 40 美元,40 乘以 12 个月,那真的是一笔很大的开销。嗯,这很贵。而且,再说一遍,我作为一个学生现在真的没有那样的收入。所以任何一点小的订阅费确实都感觉是一笔大数目。
24:48-25:04 - Researcher: $40 times 12 months is $480 a year - when you look at it annually like that, it really hits different, especially on a student budget. You mentioned you don't have much income right now as a student. Are you living off loans, family support, or do you have some part-time work? I'm just trying to understand your financial context. - 40 美元乘以 12 个月是每年 480 美元——当你像这样按年计算时,感觉确实不一样,尤其是对于学生的预算。 你提到由于你是学生,目前没有太多收入。你是靠贷款、家庭支持生活,还是有一些兼职工作?我只是想了解一下你的经济背景。
25:07-25:14 - Maya: Yeah. I'm definitely, like, family support. Also, part time job as a First Aid instructor, so I'm making a hundred fifty here and there. - 是的。我肯定算是有家庭支持。此外,我还兼职做急救讲师,所以偶尔能赚个 150 美元。
25:16-25:36 - Researcher: Got it - so family support plus about $150 here and there from First Aid instruction. That helps me understand why $30-35 is your ceiling. When you think about that $20-30 you're spending on ChatGPT each month compared to the $150 you're earning, that's like 13-20% of your income going to one tool. Does thinking about it that way make you feel differently about the subscription, or does it still feel worth it? - 明白了——所以是家庭支持加上急救教学偶尔挣来的 150 美元。这帮我理解了为什么 30 到 35 美元是你的天花板。 当你想到你每月花在 ChatGPT 上的 20 到 30 美元,对比你赚到的 150 美元,这相当于你收入的 13% 到 20% 都花在一个工具上了。这样思考会让你对这个订阅有不同的看法吗,还是觉得它依然值得?
25:56-26:00 - Maya: I mean, like, you put it as a percentage, yes, a little bit. But at the end of day, I kinda ground myself and be like, okay. Well, this this equip this, like, tool has provided me so much help. That if I didn't have the subscription, I would be kind of craving it a little bit. So honestly, I do think that that price is fine. - 我是说,如果你把它看成一个百分比,是的,会有那么一点感觉。但到头来,我会让自己冷静下来并想,好吧,这个、这个工具给了我这么多帮助。如果我没有这个订阅,我甚至会有点渴望得到它。所以老实说,我觉得那个价格是可以接受的。
26:04-27:07 - Researcher: That's a really clear way to think about it - even at 13-20% of your income, you'd miss it too much if it were gone. The value it provides outweighs the cost for you. --- Maya, we've actually finished all the sections - the interview is complete! Here are my key takeaways from our conversation: - You're willing to pay significantly more for AI tools that boost your career ($20-30) than entertainment subscriptions ($7-8) because you see it as an investment in your future as a medical student - Your ideal payment model would be pay-per-period - like $5week during exam weeks, which would cut your costs in half to about $10month instead of $20-30 - You hit the free ChatGPT limit on day one of using it, which shows how intensively you need it during study periods - Your hard ceiling is $30-35month for AI tools, and $40 is an absolute no-go even for a perfect product - You see AI as a valuable supplement, not an answer source - you always double-check it, which shows really mature usage Thank you so much for your time and thoughtful answers! How did you feel about this AI-powered interview experience? And yes - you'll definitely receive the incentive reward for completing this. Feel free to close the website or hang up whenever you're ready! - 这是一个非常清晰的想法——即使占到你收入的 13-20%,如果你失去了它,你也会非常想念。对你来说,它提供的价值超过了成本。 --- Maya,我们已经完成了所有的部分——访谈结束了! 以下是从我们的对话中总结的几个关键点: - 你愿意为能提升职业效率的 AI 工具支付比娱乐订阅高得多的费用(20-30 美元 vs 7-8 美元),因为你视其为对你医学生未来的投资。 - 你理想的支付模式是按周期付费——比如考试周期间每周付 5 美元,这样可以将你的成本降低一半至每月 10 美元左右,而不是 20-30 美元。 - 你在使用 ChatGPT 的第一天就达到了免费额度限制,这说明你在学习期间对它的需求有多么紧迫。 - 对于 AI 工具,你的硬性天花板是每月 30-35 美元,即使是完美的产品,40 美元也绝对不行。 - 你将 AI 视为一种有价值的补充,而不是答案来源——你总是会二次检查,这显示了非常成熟的使用方式。 非常感谢你的时间和深思熟虑的回答!你对这次 AI 驱动的访谈体验感觉如何? 还有,是的——完成这次访谈后你肯定会收到奖励。准备好后,请随时关闭网站或挂断对话!
27:09-27:15 - Maya: I actually really like this AI source. It's super convenient. It was pretty good. I loved it. - 我其实真的很喜欢这个 AI 形式。非常方便。感觉挺不错的。我很喜欢。
27:17-27:37 - Researcher: That's great to hear! I'm so glad it felt convenient and worked well for you. Your insights as a medical student were really valuable - especially that pay-per-period idea, which I think a lot of students would probably love. Thanks again for being so open and thoughtful with your answers, Maya. Best of luck with your studies at Tufts, and I hope your next round of exams goes smoothly! Take care! 🎉 - 很高兴听到这个反馈!我很欣慰你觉得它很方便且运作良好。你作为医学生的见解非常有价值——尤其是那个按周期付费的想法,我觉得很多学生可能都会喜欢。 再次感谢你的坦诚和深思熟虑的回答,Maya。祝你在塔夫茨大学(Tufts)的学习一切顺利,希望你下一轮考试顺利通过! 保重!🎉